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Terms of Service


TABLE OF CONTENTS:

ARTICLE 1 - DEFINITIONS In these General Terms and Conditions, the following definitions are used:

  1. Consideration period: the term the consumer has to utilise their right of withdrawal;

  2. Consumer: the natural entity not acting in a professional capacity or on behalf of a company, who engages into a telecommunicated agreement with Love Is A Drug;

  3. Day: the applicable calendar day;

  4. Continuing performance contract: a telecommunicated contract regarding a series of products and/or services for which the delivery and/or purchase obligation is spread over a period of time;

  5. Long-term data carrier: any medium that enables the consumer or Love Is A Drug to store information addressed to them personally in a manner that allows for future consultation and unaltered reproduction of the stored information;

  6. Right of withdrawal: the consumer's option of withdrawing from the telecommunicated agreement within the consideration period;

  7. Love Is A Drug: the natural of legal entity offering products and/or services via telecommunicated agreement to consumers;

  8. Telecommunicated agreement: an agreement for which, as part of a system set up by Love Is A Drug for the long-distance sale of products and/or services, only one or more methods of long-distance communication are used up until the point when the agreement is entered into by parties.

  9. Technology for telecommunication agreements: any method used to reach a telecommunicated agreement without the consumer and Love Is A Drug having to be present in the same place at the same time.

ARTICLE 2 - IDENTITY OF LOVE IS A DRUG

  1. Company: Love Is A Drug

  2. Address: Vrouwengelukhof 19

  3. Email address: support@loveisadrug-official.com

  4. CoC number: 89712870
  5. VAT identification number: NL004756437B83

ARTICLE 3 - APPLICABILITY

  1. These General Terms and Conditions apply to any offer by Love Is A Drug and any telecommunicated agreement entered into by Love Is A Drug and the consumer.

  2. Before the telecommunicated agreement is entered into, the full text of these General Terms and Conditions will be provided to the consumer. In the event that such provision is impossible, the consumer will be informed before the telecommunicated agreement is entered into that the relevant Terms and Conditions are available for review and can be sent to them free of charge at the earliest convenience, if desired.

ARTICLE 4 - THE OFFER

  1. In the event that the offer has a limited duration or is subject to any conditions, said duration or conditions must be explicitly mentioned in the offer.

  2. The offer must include a full and detailed description of the products and/or services being offered. This description must be sufficiently detailed to ensure that the consumer is able to make a proper assessment of the offer. If Love Is A Drug uses images in the offer, these must constitute a truthful representation of the products and/or services being offered. Love Is A Drug is not required to uphold any manifest errors or mistakes in the offer.

ARTICLE 5 - THE AGREEMENT

  1. Subject to the provisions in paragraph 4, the agreement enters into effect the moment that the Consumer has accepted the offer and fulfilled the terms and conditions set.

  2. If the consumer accepts the offer via electronic means, Love Is A Drug must immediately confirm that they have received notice of the consumer's acceptance, also via electronic means. While such confirmation of receipt has not yet been issued by Love Is A Drug, the consumer remains free to terminate the agreement.

ARTICLE 6 - RIGHT OF WITHDRAWAL In the event of product delivery:

  1. In the event of a product purchase, the consumer has the option of terminating the agreement without having to cite a specific reason for 14 days. This consideration period enters into effect on the day when the product is received by the consumer or a representative of the consumer who has been previously appointed and whose status as representative has been communicated to Love Is A Drug as well.

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL

  1. If the consumer chooses to avail themselves of their right of withdrawal, they cannot be charged for any expenses other than the costs of the return shipment at most.

  2. In the event that the consumer has paid a certain amount, Love Is A Drug is required to refund the amount as soon as possible, but within 30 days of the return shipment or withdrawal at the latest.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL

  1. Love Is A Drug can exclude the consumer's right of withdrawal as per the conditions listed in articles 2 and 3. Exclusion of the right of withdrawal is only a valid option in the event that Love Is A Drug has clearly mentioned the conditions therefore in the offer or at least in advance of the agreement being entered into.

ARTICLE 9 - PRICING

  1. During the validity period listed in the offer, the prices of the offered products and/or services cannot be increased, barring price changes due to changes in VAT rates.

ARTICLE 10 - COMPLIANCE AND WARRANTY

  1. Love Is A Drug is responsible for ensuring that the products and/or services are in compliance with the agreement, the specifications listed in the offer, any reasonable expectations of soundness and usability and any legal regulations and/or government provisions that apply on the date that the agreement is entered into.

ARTICLE 11 - DELIVERY AND IMPLEMENTATION

  1. Love Is A Drug will take all possible care when accepting and executing orders and when assessing requests for service provision.

ARTICLE 12 - CONTINUING PERFORMANCE AGREEMENT DURATION, CANCELLATION AND RENEWAL

  1. The consumer may at all times terminate an agreement that was entered into for an indefinite period of time and which includes the regular delivery of products or services, with due observance of the termination rules and subject to no more than one month’s notice.

ARTICLE 13 - PAYMENT

  1. Unless agreed otherwise, the consumer must pay any amounts due within 14 days of the beginning of the consideration period as outlined in Article 6 paragraph 1.

ARTICLE 14 - COMPLAINTS HANDLING

  1. Love Is A Drug must have a complaints procedure in place of which the consumer must have been sufficiently notified, and must handle any complaints in accordance with this complaint procedure.

ARTICLE 15 - DISPUTES

  1. Any agreements between Love Is A Drug and the consumer to which these General Terms and Conditions pertain are subject solely to Dutch law.

ARTICLE 16 - ADDITIONAL OR DEVIATING PROVISIONS 

  1. Any additional provisions of and/or deviations from these General Terms & Conditions may not be to the Consumer’s detriment and must be put in writing or recorded in such a way that the Consumer can store them in an accessible manner on a long-term data carrier.